As an owner operator, your dispatcher plays a crucial role in keeping your truck loaded and your business profitable. But it may be time to make a change if your current dispatcher isn’t meeting your expectations—whether due to poor communication, low-paying loads, or lack of transparency.
Switching dispatchers can be a smooth and beneficial process if handled correctly. In this how-to guide, we’ll cover:
- Signs it’s time to switch dispatchers
- Steps to transition smoothly
- How to evaluate a better dispatcher
- Protecting your business during the switch
Let’s dive in to ensure you seamlessly transition to a dispatcher that works for you.
When Is It Time to Switch Dispatchers?
If you’re unsure whether to leave your current dispatcher, consider these red flags:
Poor Communication or Lack of Transparency
If your dispatcher takes too long to respond, doesn’t update you on loads, or won’t share rate confirmations, this is a serious issue. You should always know how much a load pays and have access to broker/shipper details.
Low-Paying Loads or Bad Lanes
Are you constantly hauling cheap freight while other truckers in your area seem to be making better money? A good dispatcher should be negotiating fair rates and keeping your earnings competitive.
Unfair or Unclear Fees
Dispatchers typically charge 5–10% per load or a flat weekly fee. If your dispatcher adds hidden charges or deducts extra costs without notice, it’s a red flag.
You Feel Stuck in a Bad Contract
If your contract forces you to stay long-term or has high termination fees, this can be a sign of a bad deal. A good dispatcher earns your loyalty, not locks you in with penalties.
Loads That Don’t Match Your Needs
Are you hauling loads that don’t fit your preferred equipment type or being forced into long-haul runs when you want regional loads? A good dispatcher listens to your preferences and finds freight that fits your goals.
Payment Issues
If your dispatcher delays your settlements, deducts unexpected fees, or won’t provide clear payment breakdowns, it’s time to leave before financial problems worsen.
If you’re experiencing one or more of these issues, switching dispatchers could be a major upgrade for your business. Also, consider self-dispatching, with the help of TrueNorth’s free AI dispatch service!
How Do I Transition Smoothly?
Once you’ve decided to switch, follow these key steps to ensure a smooth transition without disruptions to your income.
1. Review Your Current Dispatch Contract
Before leaving, check your agreement for:
- Termination requirements (notice period, fees, contract duration)
- Exclusive clauses (Can you work with another dispatcher while transitioning?)
- Outstanding balances (Ensure your dispatcher pays you for completed loads before leaving)
💡 Tip: If your contract has unfair exit terms, consult a trucking attorney or negotiate an early exit with your dispatcher.
2. Secure Your Load History and Broker Relationships
If your dispatcher books through your MC number, ensure brokers and shippers know YOU, not just the dispatcher.
- Request a copy of your load history
- Keep contact info for reliable brokers
- Let brokers know you’ll be handling your own dispatch or working with a new dispatcher
💡 Tip: If your dispatcher handled paperwork and invoicing, ensure you have copies of your invoices, ratecons, and settlements before parting ways.
3. Find a New Dispatcher Before Leaving the Current One
Start vetting new dispatchers before formally ending your current contract. This prevents downtime and ensures seamless load coverage.
- Research reputable dispatchers
- Ask about their process, fees, and broker network
- Check reviews and ask other owner operators for referrals
💡 Tip: Temporarily sign up with two dispatchers to compare their performance before committing long-term.
4. Provide a Formal Notice of Termination
Once you’ve lined up a new dispatcher, give your current dispatcher official notice (in writing) based on your contract’s terms.
- Be professional and direct
- Ensure all payments are squared away
- Return any company-provided load boards or tools
💡 Tip: Avoid burning bridges. A polite, professional exit keeps options open if you ever need to return.
How Do I Evaluate a Better Dispatcher?
Finding a better dispatcher means asking the right questions and spotting red flags early.
Key Questions to Ask a New Dispatcher:
- How do you find loads? Do you use marketplaces or direct broker connections?
- What percentage or flat fee do you charge? (Transparent pricing with no hidden fees is a must!)
- Do I see the rate confirmations? (ALWAYS insist on visibility into rates!)
- What types of loads do you specialize in? Flatbed, dry van, reefer? (Match your equipment!)
- Can I book my own loads, too? (Some dispatchers allow owner ops to self-book alongside their service)
- What brokers and shippers do you work with? (Established broker relationships = more reliable loads)
Red Flags to Watch Out For:
- No rate transparency (If they don’t show rate confirmations, they could be skimming off the top)
- Forcing exclusive contracts (You should be free to leave if the service isn’t working)
- Delays in payment (A dispatcher should NEVER hold your money – payments should go directly to you)
- Pushy or unrealistic promises (“We guarantee you’ll make $10,000 a week” – nope!)
Recommended Dispatch Service for Owner Operators
If you’re switching dispatchers, consider TrueNorth:
- Tech-driven dispatching with an AI-powered load-matching system
- No percentage fees, owner operators keep 100% of their rate
- Extensive broker network with pre-negotiated loads
- Free to use, with optional premium features
Best for owner operators who want more control over their loads while using automation to find high-paying freight.
Protecting Your Business During the Switch
Before switching dispatchers, make sure you:
- Get paid for all outstanding loads
- Keep copies of all contracts, ratecons, and invoices
- Update brokers/shippers with your new dispatch details
- Maintain compliance with FMCSA, factoring companies, and load boards
💡 Final Tip: If you’re nervous about switching, run loads with both your old and new dispatcher for a short period to compare performance before fully committing.
Leaving a bad dispatcher can improve your earnings and work-life balance, but it requires careful planning. You can make the transition seamless and beneficial by vetting your next dispatcher properly, ensuring you don’t burn bridges, and protecting your business operations.
A great dispatcher adds value to your business—finding you better loads, improving efficiency, and keeping you profitable. If you feel like you’re not getting what you deserve, don’t hesitate to make a change.
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